GDPR Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
SHIPPING
Do I have to pay shipping costs?
Yes. The shipping depends on your location and the product.
Do you ship worldwide?
Currently we are shipping to Europe.
RETURN
Can I return the product?
Yes according to the revocation right to customers you can send the product back without any reasons.
Until when can I return a product?
The revocation right for customer says in between 14 business days. The date of the requests matters not our response.
Return adress
please contact us for the exact adress via Mail :) Thanks for understanding!
Shana Paar
82467 Garmisch-Partenkirchen
Bayern - Deutschland
Why is a return not recommended?
First of all this depends on the reason. Many influencers use products for their instagram page. After that they send it back to the seller. Which is disrespectful to the owner of the brand and to the environment. So all the way back just because someone made a picture.
That is not okay.
Second because we work with print on demand providers we are in between the process of buying and producing. Which means we only design the products. We are responsible for the website, service and the process. The provider produces the clothes when a person orders. So regardless of the environmental aspect there are people behind the process. Delivery guys who proceed the orders and those in the fabrics even if the provider offers good and fair working conditions there is an effort behind a clothing piece.
Last but not least the more returns we receive the higher the prices of the products. This is simply because the difference between product costs and end price needs to match the price we give back to the customer when a return is requested. Even if the customer pays the shipping when ordering & returning the product.
Again because we work with print on demand we can’t send the product back to the producer. Only the customer can send the product to us SJOYCE. We need to calculate based on the how many returns we get how much "gap" we can afford between producing price and end price. Which leads to higher selling prices.
Reasons for a return
We stand behind quality and we don’t want any unhappy customers. We have understanding for different reasons but we are also careful with people who mistreat the law of return.
„Size“, at least for us, is not an argument to request a return because we have detailed descriptions if the product doesn’t match the normal clothing size.
Another reason for a return can be damage bur we don’t know how the customer treats the product. Even if there is a 14 days return policy, we don’t know for sure what the customer did to the product.
Hopefully we could encourage you to think one more time before requesting a return.
Process of a return
You send us the return request with order and product number as well as where you want to receive your money.
After checking the request you will get your money back.
CONTACT
Response
Max. 3-4 business days.
Collaborations
Don't be shy to send us collaboration requests :)
We love to send you a product. Just message us via mail or Instagram.
Can't wait to hear from you!